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very important paintings

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Shipping and Packing


The buyer is to cover the cost of packing, shipping and transportation insurance of his purchase.

SHIPPING OPTIONS:

The shipping cost shown on our site are automatically generated quotes for shipping with our partner Mail Boxes Etc. They include professional packaging and shipping with a carrier like TNT/DHL/FedEx.

Please contact us to see if there are other options for your shipping destination available!

The quotes may seem high compared to similar services in the US, but it insures quality and security for transportation of your purchase. Please be assured we don't make money with shipping and forward quotes of Mail Boxes Etc. as we receive them to our customers.

To have your items shipped you can usually (if the item is not too big to be shipped with regular mail) choose between two options:

- shipping with a carrier like TNT/DHL/FedEx/UPS etc. (on demand expedited) worldwide (professionally packed by Mail Boxes Etc., fully insured - for additional 1,8% of item value - and traceable);

- or regular Austrian registered mail. Traceable. Refunded insurance value not more than EUR 500.

PLEASE NOTE: shipping costs never include customs fees, if applicable. Customers are responsible for these fees in the country of delivery, neither our gallery nor the shippers can estimate those fees. The customs authorities of your country can inform you about taxes that may apply.

FRAMED PAINTINGS

There is the possibility of shipping without frame if:

1)You don't like the frame or want to replace it by one of your preference.

2)You want to save shipping costs. In this case a reduction on shipment price may apply.

Any of these cases require a quote for the item unframed.


FREE SHIPPING ITEMS:

Many of the works of art we sell are free shipping items. Applicable if stated in the item description - we will cover shipping with regular registered mail, insured up to 500 EUR. Upon request we can schedule a delivery with another carrier for these kinds of items, but in those cases extra charges will apply (in this case you want to have your shipment fully insured - for 1,8% of item value).

CASE OF LOSS OR DAMAGE:

Please contact us should the shipment take longer than expected! We are happy to inquire with the respective carrier about your parcel. In the event of damage to a shipped item, the buyer must retain all packing materials and any of the contents of the package(s) and contact the Seller promptly in order to make a claim with the insurer (either a carrier like TNT/DHL/FedEx etc. or Austrian Mail).



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